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The GEM Hotel Midtown West in Midtown Manhattan consistently earns high reviews for convenience, customer service and accessibility among New York City boutique hotels. Learn why our customers think The GEM Hotel Midtown West is the best Midtown Manhattan boutique hotel for them.
"I had a very nice stay at this hotel. The room, although small, was nicely laid out, and the bed was very comfortable. The staff was friendly, and there was an informative "message board" with local..." May 20, 2013 (more)
"I feel this hotel very much misrepresented itself. We had previously stayed at Distrik in Manhattan, so since this was also an Ascend brand. We expected at least comparable accommodations. Far from..." May 18, 2013 (more)
Owner Response: "Dear Mvonmauc, We are sorry to hear that your stay and experience with us at the GEM Hotel did not your expectations. The hotel is undergoing many different changes, room conditioning and maintenance..."
"Excellent customer service, excellent housekeeping! We truly love this hotel and will only stay here when we come to NYC!!! It is in a great location, with close access to the Westside Highway and..." May 17, 2013 (more)
Owner Response: "Dear Marcia M, Thank you for staying at the GEM Hotel Midtown West during your recent trip to NYC. We are delighted that you had a wonderful stay. Your review and comments of the hotel allows us to..."
"Nice Hotel, with a fresh style. The building is located in a good position, 5 minutes far from the closest subway station and about 15 minutes far from the Empire State Building. Reasonable price..." May 08, 2013 (more)
Owner Response: "Dear fabri984, Thank you for choosing the GEM Hotel Midtown West during you recent trip to New York City. We are excited that your stay was everything you hoped for when making your decision. The..."
"You wouldn't know when seeing the building (hotel) that they would have some of the nicest rooms, though they are a little small I have stayed in in NYC. The beds, we had 2 dbls, were comfortable...." May 07, 2013 (more)
Owner Response: "Dear JEFF H , Thank you for choosing to stay at the GEM Hotel Midtown West during your most recent trip to New York City. We are thrilled that you had a fantastic time. In appreciation for taking the..."
"I had a great stay at The Gem Midtown. All the staff members were very accommodating, full of information and fun. My family took over the hotel for a wedding over the weekend and we all had a..." Apr 30, 2013 (more)
Owner Response: "Dear Roxannemfg, Thank you so much for staying at the GEM Hotel, we are excited that you enjoyed your stay with us. Congratulations to the Bride and Groom! We hope too have you all come back again...."
"As a business traveler on a budget, I've become accustomed to the older, darker hotels of Manhattan. The GEM was a refreshing break from that with a decent sized room by NYC standards (still tiny..." Apr 27, 2013 (more)
Owner Response: "Dear Jim V, Thank you for choosing the GEM Hotel Midtown West. We are excited that the hotel meet your expectation. Your review and comments mean the world to us. We are going to take a look into the..."
"We stayed at this small hotel as we were exhibting at the Jacob Javits center for a trade show. It was convenient to walk to so we chose this location. I have to say I was overwhelmed with the smell..." Apr 26, 2013 (more)
Owner Response: "Dear Coronagirl8, Thank you for choosing the GEM Hotel Midtown West during your trip to New York City. We excited that the hotel meet your expectation. I wanted to reassure you that the musty smell..."
"I stayed at The Gem Midtown for 3 nights, I have been to NYC 10-12 times over the past 4 years and this was the smallest room yet but despite the size it worked. Storage is at a minimal, there is a..." Apr 26, 2013 (more)
Owner Response: "Dear flapenny, Thank you for staying at the GEM Hotel Midtown West, we are delighted that you and your sister enjoyed your stay. The GEM is hidden away but when found is a jewel ideally located to..."
"My sister booked this hotel for a family girls' trip. We were close enough to walk to Times Square, Penn Station, Macy's, Empire State Building. Close to a major intersection which made it easy to..." Apr 18, 2013 (more)
"I had a very nice stay at this hotel. The room, although small, was nicely laid out, and the bed was very comfortable. The staff was friendly, and there was an informative "message board" with local..." May 20, 2013 (more)
"I feel this hotel very much misrepresented itself. We had previously stayed at Distrik in Manhattan, so since this was also an Ascend brand. We expected at least comparable accommodations. Far from..." May 18, 2013 (more)
Owner Response: "Dear Mvonmauc, We are sorry to hear that your stay and experience with us at the GEM Hotel did not your expectations. The hotel is undergoing many different changes, room conditioning and maintenance..."
"Excellent customer service, excellent housekeeping! We truly love this hotel and will only stay here when we come to NYC!!! It is in a great location, with close access to the Westside Highway and..." May 17, 2013 (more)
Owner Response: "Dear Marcia M, Thank you for staying at the GEM Hotel Midtown West during your recent trip to NYC. We are delighted that you had a wonderful stay. Your review and comments of the hotel allows us to..."
"Nice Hotel, with a fresh style. The building is located in a good position, 5 minutes far from the closest subway station and about 15 minutes far from the Empire State Building. Reasonable price..." May 08, 2013 (more)
Owner Response: "Dear fabri984, Thank you for choosing the GEM Hotel Midtown West during you recent trip to New York City. We are excited that your stay was everything you hoped for when making your decision. The..."
"You wouldn't know when seeing the building (hotel) that they would have some of the nicest rooms, though they are a little small I have stayed in in NYC. The beds, we had 2 dbls, were comfortable...." May 07, 2013 (more)
Owner Response: "Dear JEFF H , Thank you for choosing to stay at the GEM Hotel Midtown West during your most recent trip to New York City. We are thrilled that you had a fantastic time. In appreciation for taking the..."
"I had a great stay at The Gem Midtown. All the staff members were very accommodating, full of information and fun. My family took over the hotel for a wedding over the weekend and we all had a..." Apr 30, 2013 (more)
Owner Response: "Dear Roxannemfg, Thank you so much for staying at the GEM Hotel, we are excited that you enjoyed your stay with us. Congratulations to the Bride and Groom! We hope too have you all come back again...."
"As a business traveler on a budget, I've become accustomed to the older, darker hotels of Manhattan. The GEM was a refreshing break from that with a decent sized room by NYC standards (still tiny..." Apr 27, 2013 (more)
Owner Response: "Dear Jim V, Thank you for choosing the GEM Hotel Midtown West. We are excited that the hotel meet your expectation. Your review and comments mean the world to us. We are going to take a look into the..."
"We stayed at this small hotel as we were exhibting at the Jacob Javits center for a trade show. It was convenient to walk to so we chose this location. I have to say I was overwhelmed with the smell..." Apr 26, 2013 (more)
Owner Response: "Dear Coronagirl8, Thank you for choosing the GEM Hotel Midtown West during your trip to New York City. We excited that the hotel meet your expectation. I wanted to reassure you that the musty smell..."
"I stayed at The Gem Midtown for 3 nights, I have been to NYC 10-12 times over the past 4 years and this was the smallest room yet but despite the size it worked. Storage is at a minimal, there is a..." Apr 26, 2013 (more)
Owner Response: "Dear flapenny, Thank you for staying at the GEM Hotel Midtown West, we are delighted that you and your sister enjoyed your stay. The GEM is hidden away but when found is a jewel ideally located to..."
"My sister booked this hotel for a family girls' trip. We were close enough to walk to Times Square, Penn Station, Macy's, Empire State Building. Close to a major intersection which made it easy to..." Apr 18, 2013 (more)
MIDTOWN WEST 449 W 36th St NYC 10018 | 212.967.7206 | Email
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